FOR PATIENTS


Referrals
If you wish to claim Medicare rebates you must have a valid referral.  A valid referral can be for 12 months from your General Practitioner or 3 months from your specialist. If you do not have a valid referral you will be liable for the entire payment of services.

Making Appointments
Once a GP referral is received, our receptionist will ring the patients to make an appointment. Hume Cardiac Centre will always endeavour to provide appointments at short notice for urgent cases.

Attending Our Rooms
So we can provide the best possible care please:

  1. Make sure you have a valid referral. This will ensure you can claim Medicare rebates and inform the cardiologist of the background to your condition.
  2. Bring your Medicare and concession cards to the appointment for billing and rebate purposes.
  3. Have a list of what medications you currently use.
  4. Bring any previous pathology or reports pertaining to your condition  to the appointment.

Cancellation of Appointments
We require 24 hours notice for cancellation or change in your appointment date or time.  A cancellation fee will be billed to you for missed appointments or for appointments not cancelled 24 hours in advance.
Please call us if you are running late.
Cancellation fee for new patients is $100 and for established patients is $50.

Payment

Full payment is expected on the day of your appointment.
Payment can be made in cash, cheque or by credit card.

Medicare Rebates

All Medicare accounts can be processed immediately at our rooms so that you can receive your Medicare Rebate directly into your nominated bank account normally within 24 hours. Alternatively, you can take the claim directly to a Medicare office for same day reimbursement.

Feedback
Our doctors and staff are passionate about being first choice in cardiology for patients and referring doctors.  We apply a culture of continuous learning and improvement to all aspects of our services, with patient wellbeing as the focus of all our activity.

If you feel there are instances where we could have done better we would welcome your feedback.  Your concerns will always be treated respectfully and resolved promptly. Issues should be raised with your treating cardiologist or Office Manager.

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